Internet Call Manager

Internet Call Manager lets customers manage their phone calls when they're online - whether at home, at the office, or on the go.

ICM is a mature, stable system for offering end-to-end service to to dial-up Internet, local telephone and wireless customers at very low cost, delivering exciting and useful features even with legacy equipment.

While consumer VoIP telephone services is an exciting technology, most consumers are looking for features, and only expect "excellent sound quality" when it comes to engaging in a live voice conversation. By offering these features using existing infrastructure, telephone service providers can be competitive in this space years ahead of broader deployments of new platform investments.

ICM does not use any VoIP interfaces, which means it can be plugged into legacy equipment with standard PRI access arrangements. It can add value to many call flows using basic switch features such as Call Forward Busy. Call Forward No Answer and Sim Ring.

Internet Call Manager can be targeted at different consumers in different ways:

Dial-Up Internet Customers	Local Telephone Subscribers	Wireless Telephone Subscribers
No more busy signals when online Be selective about the calls you let through Inexpensive solution to a basic problem	See who's calling home when you're at the office Stay in tune with what's happening at home Take important calls on the spot	Calls ring on your cell and desktop at the same time Never worry about forgetting or charging your cellphone again Take calls on a nearby landline for quality and privacy

ICM has many benefits to offer customers in any of these groups:

Calls pop up within milliseconds of being placed and include Name, Number, City and State/Province.
Calls can be answered with a single click on any of four numbers set by the user
Unanswered calls go to voicemail as usual - there is no separate voicemail service required
Every call is logged on the PC where the information can be easily copied to any other PC program

ICM also offers numerous benefits to service providers:

Service available on an Application Service Provider basis - locate call management switches near your PRIs, but all other components are hosted by ServicePoint
Fully brandable experience - signup, client, account pages
Complete Customer Service Interface available
Integrates perfectly with any voicemail system no matter how old because it uses standard PRI interfaces. Calls redirected the voicemail platform are re-packaged to appear as if they were originally forwarded, making integration a snap.

Check out our white paper on how ICM can work for your business.

ServicePoint took over the Internet Call Manager service from America Online in September, 2009. AOL had purchased ICM through its acquisition of InfoInterActive in 2001. The founder of ServicePoint, Bill McMullin, was also the founder of InfoInterActive - so it has been a full circle. What that means for service providers is a team of individuals with a deep understanding of the system and the issues for smooth operation.

For more information on ICM, please call 1-877-252-2282, or contact us via email at icminfo@servicepoint.ca.